Question 1

I PLACED MY ORDER, WHAT'S NEXT?

Accepted Answer

Once you place your order, and the payment is confirmed, you will  receive 2 emails from us, first one instantlyy, it contains the invoice,  second one after 5-10 minutes and it contains the login details and th  instructions, if you didn't find it in your inbox check your spam/junk folder.
However, in rare occasion, it may take up to 8 hours maximum to deliver your order.

Question 2

I DIDN'T RECEIVE MY ORDER YET.

Accepted Answer

If you placed your order, and you didn't get the email that contain the  login details in 8 hours maximum, we kindly ask you to check your  spam/junk folder, if you still cannot find it, contact us via :

Tollfree- 833-913-0898

Question 3

HOW CAN I ACTIVATE NEXTT PRO ON MY TV?

Accepted Answer

To activate Nextt Pro on your TV, you need a compatible device such as a Smart TV, streaming media player (e.g., Amazon Fire TV, Roku), or a set-top box. You'll also need a stable internet connection.

Question 4

DO YOU OFFER FREE TRIAL?

Accepted Answer

we regret to inform you that we currently do not provide a free trial for our service.

We arrived at this decision due to several instances of misuse in the past. We observed cases where free trial accounts were being exploited for commercial purposes through fake card details. This practice not only affects our ability to offer affordable entertainment but also leads to unauthorized transactions and inconveniences for our genuine customers.

Question 5

DO YOU OFFER REFUNDS?

Accepted Answer

Yes, we do offer refunds under certain conditions,

Question 6

HOW MANY DEVICES I CAN USE AT THE SAME TIME?

Accepted Answer

Up to 6 devices, BUT it depends on your order, when  you select the duration you want, you must select the number of connections you need.
Connection means the number of devices you can use at the same time.

Question 7

WHAT GUARANTEE DO YOU OFFER?

Accepted Answer

99% Uptime Guarantee on the service. The service is availble 24/7/365.  If you have an issue contact us and it should be responded within  shortest period usually within an hour or less during the working hours.

Question 8

DOES YOUR PLANS CONTAINS ADULT CHANNELS?

Accepted Answer

No, we do not provide adult channels.

Question 9

SHOULD I USE A VPN WITH YOUR SERVICE?

Accepted Answer

No, we do not recommend using it unless you know what you are doing as it may ban your account permanently if used wrongly.
You are only allowed to use it if it was advised by the customer service.

Question 10

MY PAYPAL PAIMENT HAS FAILED, WHY?

Accepted Answer

If your paypal account is active, but the payment has failed, it may  be a timeout caused by network problems. Please refresh the page and try  again, usually it will succeed.
If you still have the same problem, we kindly ask you to click on the  whatsapp button in the lower right corner to contact customer service,  we will send you a direct invoice via email.

Question 11

MY CREDIT/DEBIT CARD PAIMENT HAS FAILED, WHY?

Accepted Answer

There are many reasons for a debit/credit card transaction failure,  which may be caused by the website, our bank or by the issuing bank. If  you encounter a payment failure, please try the following methods :
1. Double check the card number, validity date and the VCC, then try again.
2. Try another card.
3. Recommend to use paypal, the success rate of paypal is very high.
4. If you don't have paypal, you can pay with your card, choose  paypal as payment methode in the checkout page, then click on  debit/credit card and enter the information required.
5. Please click on the whatsapp button in the lower Right corner to  contact customer service, we will send you a direct invoice via email.

Question 12

WHAT IS REQUIRED TO ENJOY IPTVNOW SERVER?

Accepted Answer

Any Brand of Smart TV or Android/Apple Device or Firestick or  Magbox(all types), Nvidia Shield, Smartphones or Computer/PC + Internet.
You also require internet connection connected to your device.
If your have any of the above devices + Internet, you can Subscribe and Get connected immediately.

Question 13

IS THERE ANY PHYSICAL INSTALLTION I,E SATELLITE DISH? OR CABLING?

Accepted Answer

No physical installation is required. After Subscribing, just follow easy setup instructions sent on email.
Configuration Instructions are automatically sent on email with the login details.

Question 14

AM I SIGNED UP TO A CONTRACT?

Accepted Answer

No. When you buy your IPTV subscription from us, you are free to use the service for the duration purchased.
If you decide not to renew your subscription or not use our service anymore you are free to do so.

Question 15

ARE THERE ANY PERFORMANCE ISSUES WHEN USING THE SYSTEM IN DIFFERENT COUNTRIES?

Accepted Answer

There are no Perfomance issues. Our IPTV works worldwide so long as you  have an internet connection. If you experience any issue please contact  us and we should respond within an hour or less during the working  hours.

Question 16

WHAT DATA DO YOU STORE ABOUT ME AND CAN IT BE FORGOTTEN?

Accepted Answer

We only store the data you provide while signing up. They include:

Your Name to create your account.
Your Email Address to send you the login details.
Your Phone Number to contact you via whatsapp if we couldnt reach you via email for any reason.
We do not store any payment details at all. We do not send promotional emails or sms.

Frequently asked questions